1. Information We Collect

1.1 Personal Information: When you engage with our services, we may collect personal information such as your name, email address, phone number, and company details. This information is collected when you provide it to us through our website, communication channels, or during the appointment booking process.

1.2 Website and Analytics Information: We may gather non-personal information about your interaction with our website, including IP address, browser type, device information, and pages visited. We also integrate Google Analytics 4 and Facebook Pixel on our website to collect anonymous data about user behavior and engagement for the purpose of improving our services.

1.3 Appointment Booking Information: When you book an appointment through our website, we may collect details such as your preferred date and time, service requirements, and any additional notes you provide.

2. How We Use Your Information

2.1 Service Delivery: We use your personal information to provide IT consulting services, develop websites, integrate analytics tools, and manage appointment bookings based on your requirements.

2.2 Communication: We may use your contact information to communicate with you about our services, updates, promotions, and to respond to your inquiries.

2.3 Analytics and Improvements: The non-personal information collected through Google Analytics 4 and Facebook Pixel helps us analyze website performance and user behavior, enabling us to enhance user experience and optimize our services.

3. Data Sharing and Disclosure

3.1 Third-Party Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as hosting providers, analytics platforms, and appointment booking systems. These providers are bound by confidentiality agreements and are not permitted to use your information for any other purpose.

3.2 Legal Requirements: We may disclose your information if required by law or in response to a valid legal request, such as a court order or government investigation.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or alteration. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Choices

You have the right to access, update, or delete your personal information by contacting us at [insert contact information]. You can also opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in our emails.

6. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us to have it removed.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The revised policy will be posted on our website with the updated effective date.

8. Contact Us

If you have any questions, concerns, or requests related to your privacy or this Privacy Policy, please contact us at services@innovative-techny.com.

By using our IT consulting services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information.